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EM 508 - QUALITY MANAGEMENT (Gestão da Qualidade) Basic Concepts: quality, quality control, quality assurance, quality systems, total quality management. Quality Management Systems: ISO 9000 standards, implementing quality systems. Quality costs: quality costs classification and evaluation. TQM Methodology: quality improvement, problem-solving methodology, continuos improvement planning, organisational aspects of TQM. TQM Techniques: data collection and analysis, check sheets, Pareto analysis, cause-and-effect diagrams, histograms, correlation and regression analysis, statistical inference, Shewart control charts, Cumulative Sum control charts. Designing with TQM: Quality Function Deployment (QFD), design review, Failure Mode and Effect Analysis. TQM on purchasing: quality purchasing policies, vendor relations, vendor audits, vendor ratings, product acceptance and inspection planning, acceptance sampling, MIL-STD-105D standard. TQM on manufacturing: process capability indexes, the concept of dominance, process control and inspection layout, quality information systems, quality improvement techniques, statistical process control. Objectives The students should have a clear understanding of the fundamental concepts of Total Quality Management together with the knowledge of its methods and techniques. A special emphasis is attributed to the problem-solving methodology and techniques, to the ISO 9000 standards and to the statistical process control. |