Learning Objectives Web Link Video Management Wrap-up    The Digital Firm: Electronic Business and Electronic Commerce     Case Study: Corrugated Supplies: The Internet Helps a Small Company Act Big     Section 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital Firm New Business Models and Value Propositions     Section 4.2: Electronic Commerce Categories of Electronic Commerce Customer-Centered Retailing Business-to-Business Electronic Commerce: New Efficiencies and Relationships Electronic Commerce Payment Systems Window on Technology: Volkswagen Revs Up Its B2B Network     Section 4.3: Electronic Business and the Digital Firm How Intranets Support Electronic Business Intranet Applications for Electronic Business Window on Organizations: CARE’s Humanitarian Intranets Business Process Integration     Section 4.4: Management Opportunities, Challenges, and Solutions Opportunities Management Challenges Solution Guidelines     Learning Supplements Make IT Your Business Summary Key Terms Review Questions Discussion Questions Application Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com Business Dirt Bikes U.S.A.: Developing an E-Commerce Strategy Electronic Commerce Project: Comparing Online Storefront Hosting Services Group Project: Performing a Competitive Analysis of E-Commerce Sites Case Study: Can the Music Industry Change Its Tune?   Learning Objectives Web Link Video Management Wrap-up