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Summary Wrap-up
 
Title:FedEx IWAY Testimonial
Length:1:37

Case Summary:

Joe Namie of FedEx describes how his company uses its WebFocus software to distribute critical data to its operating locations in over 200 countries. IT is one of FedEx's two main core competencies. The company uses technology to leverage its wealth of data for more efficient and effective planning.

Case Study Questions:

  1. What role does WebFocus play in FedEx's operations?


  2. What goals does WebFocus help FedEx meet?


  3. Explain the analogy that Joe Namie uses to compare FedEx's information technology with the technology upon which the company's pilots rely.


  4. Describe the scope of the reporting information that is available to FedEx as a result of WebFocus.