Chapter 9: Learning Tracks  
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Learning Track 1: SAP Business Process Map. This Learning Track illustrates how SAP analyzes the procurement business process using a business process map. The business benefits and value are also identified.

SAP Business Process Map


Learning Track 2: Best Practices Business Processes in CRM Software. This Learning Track describes the customer-related business processes supported by Siebel's CRM system.

Best Practices Business Processes in CRM Software