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Designing Complex Service Systems for Health Care
Authors: Lia Patrício
António Brito
other researchers from DEIG /IDMEC and INESC to be involved
Contacts: ibmcas@fe.up.pt
Health Care service systems are increasingly complex and technology enabled. These service systems, such as the Electronic Health Record, may involve the participation of multiple organizations and multiple users in a Service Ecosystem. This evolution raises new challenges for service design and information systems architecture. Designing these health care systems requires the integration of a complex networks of stakeholders, an integrated design of the service system and service processes, and a sound information system architecture. This project focuses on the design of technology enabled health care service systems that involve a network of organizations. This project addresses two areas: the design of the service system, from the service value offering to the design and modeling of business processes and ; the design of the information system architecture that supports the service offering.     
Contacts
IBM CAS Portugal
IDMEC - Pólo FEUP, 6º andar
Rua Dr. Roberto Frias
4200-465 Porto

P: +351-22 508 1639 / 2133
F: +351-22 508 1538

ibmcas@fe.up.pt
www.fe.up.pt/IBM-CAS-Portugal www.ibm.com/ibm/cas