Call for Papers

Service Science enables people, enterprises, and societies to build knowledge - concepts, methods, properties, platforms, environments - by applying multi-disciplinary, multi-institutional and multi-national approaches. It is in this context that we have introduced the IESS series of International Conferences to offer researchers and practitioners the possibility to present and discuss their research in the Exploration of Service Science.

Nowadays, Service Science has become more and more relevant for clarifying complex situations, which individuals, companies, corporations, and other types of organizations are facing. In fact, Service Science enters a new phase, where knowledge plays a pivotal role in all the developments.

The IESS 1.5 conference, the sixth edition in the series, in addition to the topics discussed during previous years, introduces new and complementary topics such as:

- Relations between classical economics and a theory of economy that takes into account Society development due to services. Is there a simple alignment? What are the new value propositions and business models?
- Environments which efficiently contribute to co-exploration and co-creation of multi-disciplinary, multi-institutional and multi-national services. Do such environments require a simple adjustment of currently known environments?
- What is the role of services in the integration of the new possibilities powered by IT, such as open data, big data, cloud computing, cognitive computing, and intelligent societies?
- Are services most useful to simply ameliorate the systems, which are already developed and functioning, or are they crucial to deal with those situations, to which we cannot provide well-grounded answers?
- Are the risks in development of services the same as those of any IT project or any infrastructure project?
- How Service Science supports the development of common goods?
- How to develop generic models for the process of service construction?
- Are traditional approaches of management, marketing, public administration, law, medicine, natural sciences, engineering, computer science, information systems suitable for Service Science? Is it enough to apply simple alignment and to establish simple adjustments? Or should they be rethought, in order to contribute efficiently to service development?

The topics from previous IESS Conferences are still valid. Contributions should address one or several topics of the following list, be grounded in one or several contexts, and be open to multi-disciplinary approaches.

Service innovation
Value models
Innovation/Creation process
Business trends
Technological trends
People trends
Service innovation and strategy

Service exploration
Consumer service needs modelling
Supplier service modelling
Business services requirements modelling
Service information & process modelling
Service exploration process

Service design
Service design methodologies and patterns
Service and re-design of organization of activities
Service co-design environments, tools
Requirements oriented towards services
Design of complex services
Service compliance with laws and regulations

IT based service engineering
New service business models
Ontologies and interoperability
Web-services, Service-oriented architectures
Ubiquitous & mobile computing
Service orchestration, choreography, composition
COTS, Enterprise architectures
Service security and safety engineering

Service sustainability
IT service management
IS service management
Service management
Governance of service systems
Service System networks

The conference organisers solicit theoretical, experimental, or survey‐based papers that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not restricted to, the areas indicated by the topics mentioned above.

You can participate on the conference and discuss your work either by submitting an abstract (1,000 words maximum) or a paper (5,000 words maximum). Only accepted papers will be published in the Springer Lecture Notes in Business Information. Accepted abstracts will be published in an internal publication to be distributed to the conference attendees. Select papers accepted by IESS 1.5 will also be invited to submit to the INFORMS journal, Service Science.

A separate cover sheet should be enclosed containing the title of the paper, the author(s) and affiliation(s), and the address (including e-mail address and fax number) to which correspondence should be sent. This is the only place where the names of the authors should appear. The cover sheet should also contain 2 - 3 keywords indicating the area of the paper.